Refund Policy

Cancel before the club's free-cancellation deadline and you get back the full amount you paid. Most clubs set it 72 hours before the session starts; some choose a different window.

After the deadline, cancelling releases your spot but isn't refunded.

Your pass shows the exact deadline date and what cancelling will do before you confirm.

• Before registration closes: full refund.
• After registration closes, before the league starts: 50% refund. If the league fills back up before it starts, you get the rest.
• Once the league has started: no refund.

If the club cancels a session or league, or changes its day, time or venue, you get a full refund. If it cancels a league after the season has started, you get back the share of the weeks that won't be played.

Transfer your spot to a friend from your pass. They take your place and the club keeps a full roster.

• Card: back to the card you paid with, usually within 5–10 business days depending on your bank.
• Interac e-Transfer: the club sends it back to you by e-Transfer within 3 business days.
• PBSocial credit: back to your credit right away.

Contact the club that runs your session or league first. If you can't resolve it with them, reach PBSocial support.